Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
RETURNS ACCEPTED ONLY WITHIN 14 DAYS OF INVOICE DATE
All goods which have been authorized for return must be received by us within 14 days of the invoice date.
A Return Authorization Number (RAN) can be requested by Contacting Us. Any goods returned without a valid Returns Authorization Number will be returned to the sender.
Sample returns are valid for one garment per style per colour only.
Customers are responsible for all freight costs relating to returns unless the returned garments are damaged or incorrectly supplied by TonyS Online.
All returns incur a $2 per item restocking fee.
All returns MUST be in the original packaging and in re-sellable folded condition and must include all accessories and packaging items originally supplied, failing which a $3.00 repackaging fee will be levied per garment affected.
Returned goods with writing on tags and/or bags will invoke the above clause and result in a $3.00 repackaging fee per garment affected.
No credit will be considered where no proof of purchase is provided, and/or where any information requested on the top of this form is omitted.
Copies of the Credit/Return form may be requested by Contacting Us via email
For any returns in excess of $240 for which we have not initially charged freight, the appropriate freight will be charged to the customer to compensate for the freight costs incurred by TonyS Online to supply the order. Restocking fees may not apply where garments are exchanged for a different size in the same colour and style.
Any cancelled order in part or full returned due to no fault on the part of TonyS Online will incur a restocking fee of $2.00 per garment.
All Returns MUST have original tags attached, be in original packaging, unworn and in re-sellable condition
IMPORTANT
You must Contact Us before sending your return, and you must use a tracked courier, not standard post.
Requesting a return
If you wish to return or exchange an item purchased on our website, you must contact our customer service team via email – Contact Us
Please provide the following information so we can assist you as quickly as possible:
Your name, Date your order was placed, if applicable Your Sales Order Reference Number, if available Your tracking number, if available a brief description of the problem you are experiencing
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please Contact Us
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, Contact Us to arrange the return.
Printed Products
We can not accept returned products, including defective or damaged products, if they have been printed or altered.
Shipping
To return your product, you should Contact Us to arrange the return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $80, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
