Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
RETURNS ACCEPTED ONLY WITHIN 14 DAYS OF INVOICE DATE
All goods which have been authorized for return must be received by us within 14 days of the invoice date.
A Return Authorization Number (RAN) can be requested by Contacting Us. Any goods returned without a valid Returns Authorization Number will be returned to the sender.
Sample returns are valid for one garment per style per colour only.
Customers are responsible for all freight costs relating to returns unless the returned garments are damaged or incorrectly supplied by TonyS Online.
All returns incur a $2 per item restocking fee.
All returns MUST be in the original packaging and in re-sellable folded condition and must include all accessories and packaging items originally supplied, failing which a $3.00 repackaging fee will be levied per garment affected.
Returned goods with writing on tags and/or bags will invoke the above clause and result in a $3.00 repackaging fee per garment affected.
No credit will be considered where no proof of purchase is provided, and/or where any information requested on the top of this form is omitted.
Copies of the Credit/Return form may be requested by Contacting Us via email
For any returns in excess of $240 for which we have not initially charged freight, the appropriate freight will be charged to the customer to compensate for the freight costs incurred by TonyS Online to supply the order. Restocking fees may not apply where garments are exchanged for a different size in the same colour and style.
Any cancelled order in part or full returned due to no fault on the part of TonyS Online will incur a restocking fee of $2.00 per garment.
All Returns MUST have original tags attached, be in original packaging, unworn and in re-sellable condition
You must Contact Us before sending your return, and you must use a tracked courier, not standard post.
Requesting a return
If you wish to return or exchange an item purchased on our website, you must contact our customer service team via email – Contact Us
Please provide the following information so we can assist you as quickly as possible:
Your name, Date your order was placed, if applicable Your Sales Order Reference Number, if available Your tracking number, if available a brief description of the problem you are experiencing