Shipping

New Zealand Customers

Shipping is free on orders over $240.

When you get to the checkout, you’ll see an option there for free shipping if your order value is over that point.

If your order is less than $240, shipping within the North Island is $9.50 and shipping to the South Island is $9.50

Depending on what is in your order, it may arrive in two or even three packages, as sometimes we need to ship your order from different distribution centers

International Customers

Contact Our helpful Support Team at so we can best advise on sending your items the most cost effective and quickest way possible.

If you’re wanting free shipping, there are a few ways that you can get free shipping within New Zealand 

First, if your order is over $240 in value, you’ll get free shipping on that order. 

New Zealand Customers

We ship with Freightways and utilize NZ Couriers and Posthaste as our main method of delivery service.

Our cut-off time is noon/lunch time so if you get your order and your payment in by lunch time, we will do our best to have your order on the courier that afternoon.

Within the North Island you'll need to allow for 2-3 days delivery time.

 

South Island deliveries can take 2-4 days, especially for larger orders

New Zealand Customers

Orders are sent out by courier as soon as possible. Sometimes orders to the South Island can take an extra day to arrive. 

We ship with NZ Couriers and Posthaste and as soon as we send your order out, you’ll receive a tracking link via email. 

If there is an issue with your delivery, you’ll need to contact New Zealand Couriers. They prefer to hear from the recipient (customer) so they can arrange delivery with them. 

The customer service for NZ Couriers and Posthaste is 0800 800 841 and you can find local contact details on their website HERE

We ship most of our products from Auckland. Sometimes products are shipped from different locations around New Zealand, but 90% of our products are shipped from Auckland.

Product

We have a great range of products and it’s always hard to know which product best suits your needs.  That’s always the hardest thing when you’re shopping online, right?  We get it.

If you require samples, you can place an order to check the quality of the product and service that we provide. We have no minimum requirements, so you can even just order one item if you like. 

New Zealand Customers

If the product does not suit your requirements, you can send them back for a full refund within 14 days, as per our Refund and Return Policies.

NOTE: You’ll need to contact us before you send your samples back. 

Bulk discounts are offered for larger orders. The more you want to order, the more we can reduce the price.

Bulk discount will apply if you're ordering an assortment of sizes and colours.

If you want to order a product that doesn't have bulk discount rates shown, please Contact Us and we'll let you know what the bulk prices are for that product

Depending on what is in your order, it may arrive in two or even three packages, as sometimes we need to ship your order from different distribution centers.

We work closely with the distribution centers to ensure products are in stock at the time of sale. Should any item become out of stock during a transaction we will communicate and do our best to resolve the matter quickly.

If you're unsure, please Contact Us

Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please Contact Us

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, Contact Us to arrange the return. 

Printed Products
We can not accept returned products, including defective or damaged products, if they have been printed or altered.

Shipping
To return your product, you should Contact Us to arrange the return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $80, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

RETURNS ACCEPTED ONLY WITHIN 14 DAYS OF INVOICE DATE

All goods which have been authorized for return must be received by us within 14 days of the invoice date.

A Return Authorization Number (RAN) can be requested by Contacting Us. Any goods returned without a valid Returns Authorization Number will be returned to the sender.

Sample returns are valid for one garment per style per colour only.

Customers are responsible for all freight costs relating to returns unless the returned garments are damaged or incorrectly supplied by TonyS Online.

All returns incur a $2 per item restocking fee.

All returns MUST be in the original packaging and in re-sellable folded condition and must include all accessories and packaging items originally supplied, failing which a $3.00 repackaging fee will be levied per garment affected.

Returned goods with writing on tags and/or bags will invoke the above clause and result in a $3.00 repackaging fee per garment affected.

No credit will be considered where no proof of purchase is provided, and/or where any information requested on the top of this form is omitted.

Copies of the Credit/Return form may be requested by Contacting Us via email

For any returns in excess of $240 for which we have not initially charged freight, the appropriate freight will be charged to the customer to compensate for the freight costs incurred by TonyS Online to supply the order. Restocking fees may not apply where garments are exchanged for a different size in the same colour and style.

Any cancelled order in part or full returned due to no fault on the part of TonyS Online will incur a restocking fee of $2.00 per garment.

All Returns MUST have original tags attached, be in original packaging, unworn and in re-sellable condition

IMPORTANT

You must Contact Us before sending your return, and you must use a tracked courier, not standard post.

Requesting a return

If you wish to return or exchange an item purchased on our website, you must contact our customer service team via email – Contact Us

Please provide the following information so we can assist you as quickly as possible:

Your name, Date your order was placed, if applicable Your Sales Order Reference Number, if available Your tracking number, if available a brief description of the problem you are experiencing

Payment

You can pay with a credit card or by bank transfer on our website. As soon as your payment has been received, we will ship your order.

We don't offer credit accounts

Customer support

+64 21 109 5255

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